Finite games are ways to cope with uncertainty – they impose boundaries and rules. In doing so, they also shorten one’s time horizons, set people in direct conflict with each other and erode trust. An infinite game counteracts these cognitive biases by focusing players on distant horizons and highlighting the potential to make greater progress by striking a productive balance between competition and collaboration. An infinite game promotes trust and therefore makes it easier to participate in flows while finite games, with their erosion of trust, drive players to focus on stocks that can be owned and controlled.
Summarizing the profound difference between push and pull
Documenting the move from push to pull (h/t to Jack Stephenson)
Stories and narratives are often used interchangeably, as synonyms. But here I will draw a crucial distinction between the two. Narratives, at least in the way I will be using them, are stories that do not end – they persist indefinitely. They invite, even demand, action by participants and they reach out to embrace as many participants as possible. They are continuously unfolding, being shaped and filled in by the participants. In this way, they amplify the dynamic component of stories, both in terms of time and scope of participation. Stories are about plots and action while narratives are about people and potential.
By taking experience design to the next level, we may for the first time have the opportunity to shift diminishing returns performance curves into increasing returns performance curves. What does this mean? Think of the well-known experience curve, developed and popularized by Boston Consulting Group. Over the years, they have demonstrated that it applies to an awesome array of industries, ranging from semiconductors to Japanese beer and toilet paper. It is a remarkably accurate description of operating performance improvement in many industries. But it is a diminishing returns curve – the more experience an industry accumulates, the longer and harder people have to work to get the next increment of performance improvement. Perhaps this helps to explain the increasing stress most of us are experiencing.
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Exploration of emerging innovations on a broad array of edges that are rising up to challenge the core.